Refund & Returns Policy

We accept returns on unused, unopened, and in original condition items within 14 days of delivery. If 14 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must meet all of the following conditions:

• Unused and unopened
• In original packaging with all accessories, manuals, and seals intact
• Proof of purchase (order number or receipt)
• Return requested within 14 days of delivery

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

• Skrill: Refunds processed within 24-48 hours
• BTC (Bitcoin): Refunds processed at current market rate
• Bank Transfer: Refunds within 3-5 business days
• Credit Card: Refunds within 5-7 business days

If you received a defective or damaged item, we will exchange it for the same product. To request an exchange, contact us within 7 days of delivery with photos of the damage or defect.

All vaporizers sold at Vaporizer Store Sydney come with a manufacturer’s warranty. Warranty periods vary by brand:

• Pax vaporizers: 10-year warranty
• Storz & Bickel (Volcano, Mighty+, Crafty+, VENTY): 2-3 year warranty
• Arizer (Solo 3, Extreme Q, XQ2, V Tower): 2-year warranty
• DynaVap (M7 XL, VonG, HyperDyn): Limited lifetime warranty
• XMAX, Davinci, Medivape: 1-2 year warranty

Warranty covers manufacturing defects only. It does not cover damage from misuse, drops, water damage, or normal wear and tear.

The following items cannot be returned:

• Used vaporizers (due to hygiene regulations)
• Opened dosing capsules, screens, or mouthpieces
• Grinders that have been used
• Gift cards
• Sale or clearance items (marked “final sale”)

• Customer remorse returns: Customer pays return shipping
• Defective or damaged items: We cover return shipping costs
• Wrong item received: We cover return shipping costs

We recommend using tracked shipping for returns. We are not responsible for lost return packages.

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery. Provide photos of the damage and your order number. We will arrange a replacement or refund immediately at no cost to you.

For fastest service, include your order number in all communications.